Privacy Policy

Last updated: December 10, 2025

Contact

If you have questions about this policy or your data, contact: contact@rachanaselection.site

Apps covered by this policy

• Rachana Gameworks and Apps — mobile App published on Google Play by Rachana Gameworks and Apps Mahuva

Summary / Highlights

• We minimally collect the data necessary to provide services and to communicate with you.
• We only share personal data with trusted third-party service providers for analytics, payment processing, and crash reporting.
• We provide tools to access, correct, delete, and export your data. You may opt-out of non-essential cookies and analytics.

1. Data We Collect

We categorize data to be transparent. Not every category is collected in every situation.

Personal Data (Identifiers)

• Full name (collected via forms for appointments/contact).
• Email address (for communication and account / booking confirmation).
• Phone number (optional, for booking and reminders).
• Billing information **only** when you make a purchase (payment method metadata — via payment processors; we do not store full card numbers).

Usage & Diagnostics

• Device information (browser, OS, screen size), IP addresses (for security and analytics).
• Crash/error logs (anonymized) used to improve the site/app.
• Cookies and localStorage preferences (see cookie policy below).

Transactional Data

• Appointment records, purchase receipts, invoices (retained for accounting and customer service).

2. Purposes for Collection

• To provide services (bookings, orders, customer support).
• To operate and maintain the site and systems, ensure security and prevent fraud.
• To communicate with users (email confirmations, updates).
• To analyze usage and improve experience (with your consent for non-essential analytics).
• To comply with legal obligations (billing records, tax).

3. Legal Bases (where applicable)

For visitors in jurisdictions with data-protection laws (e.g., GDPR), we rely on:

• Contract performance: processing personal data to fulfill booking/purchase obligations.
• Consent: for non-essential cookies and analytics.
• Legitimate interests: for fraud detection, security, and improving services (balanced against user rights).
• Legal obligation: to retain records required by law or regulators.

4. Third-party SDKs & Services

We may use third-party services to support operations. Typical categories and examples (replace with exact vendors you use):

• Analytics: Google Analytics, Matomo (placeholder).
• Crash reporting: Sentry, Firebase Crashlytics (placeholder).
• Ads / Monetization (if any): Google AdMob, Facebook Audience Network (placeholder).
• Payment processors: Stripe, PayPal (we only share payment details necessary to process payments; we never collect full card numbers).
• Cloud hosting / storage: AWS, Google Cloud, Netlify (placeholder).

Note: Replace placeholders above with exact SDK/library names and versions used in your app. Each third-party will have its own privacy policy — consult them when filling your Play Store listing.

5. Data Sharing and Recipients

We share data only with trusted providers and partners to operate the service:

• Payment processors for processing payments (limited data as required).
• Analytics providers only with user consent for non-essential cookies.
• Law enforcement and legal entities if required by law.

6. Data Retention

We retain personal data only as long as needed for the purposes described:

• Transactional data (invoices, purchase history): retained for 7 years for accounting (adjustable to your local requirement).
• Contact form messages: retained for 2 years unless requested to be deleted earlier.
• Analytics data: aggregated/anonymized over time; raw logs retained for up to 90 days (if applicable).

7. Security Measures

We implement appropriate technical and organizational measures:

• HTTPS/TLS enforced across the site.
• Access controls and least privilege principle for data access.
• Regular backups and audits, secure password practices, and vendor assessments.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of your personal data.
• Correction: update inaccurate data.
• Deletion: request deletion of your personal data (with legal limits, e.g., to keep accounting records).
• Portability: request a machine-readable export of your data.
• Objection / Restriction: object to processing for legitimate interests or marketing.

To exercise any of these rights contact: contact@rachanaselection.site. We will respond within 30 days unless local law requires an alternate timeframe.

9. Children’s Privacy

We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, contact us at contact@rachanaselection.site and we will remove it.

10. International Transfers

Personal data may be processed or accessed in countries outside your country of residence. When we transfer personal data across borders we implement safeguards such as standard contractual clauses or rely on adequacy decisions where applicable.

11. Cookies & Similar Technologies

We use cookies, localStorage, and similar technologies to operate the site.

• Essential cookies: strictly necessary for site operation (no consent necessary).
• Non-essential cookies: analytics, advertising — used only with consent via our cookie banner. You can opt-out at any time via the cookie manager or by contacting contact@rachanaselection.site.

12. How to Opt-out or Revoke Consent

You can revoke cookie consent via our cookie manager on the website (click "Manage" on the cookie banner). For other processing where consent was the legal basis, contact contact@rachanaselection.site.

13. Changes to this Policy

We may update this policy. We will publish the effective date at the top of this page and notify users if required by law.

Contact: contact@rachanaselection.site